John Huntingdon’s Charity
A letter from the Charity Manager
To ensure our Support services remain relevant and of a high quality, JHC actively encourages feedback from its clients through a short survey. We thought that it would be interesting to share some of that feedback.
Since we started surveying clients back in 2014, the greatest demand is still for help with benefits. We think that this is unlikely to change given the political climate. We know that we make a difference and our support is unique and still as relevant as ever.
Last year saw an 8% rise to 98% of clients who fed back rating our service 10/10, but that doesn’t make us complacent , we want to know how we can make things even better for the people that we see. Times are getting even more challenging and we are pleased that we can provide clear advice on how to handle a situation. Many clients endorse our support workers for their kindness and patience.
Interestingly, almost twice as many women as men access our support services, leading us to believe that women are still more comfortable asking for help. Over a quarter of our clients said they felt less anxious as a direct result of receiving our support and advice. It really doesn’t pay to ignore problems and hope that they will go away, taking action can be incredibly empowering.
Over 40% of clients first heard of us via a friend, with 90% who fed back subsequently saying they would recommend JHC to their family and friends. The other 10% preferred not to share.
We are proud of the service that we have to offer, but we are always looking at ways to improve so we are incredibly grateful to everyone who takes the time to complete our feed back forms.