Help & advice

Support service

JHC’s Support service is client-led in a world where the many demands of life are often complex and contradictory, and help can seem hard to reach.

Our Support service is deservedly a very popular resource with people living in and around Sawston. Team members Sarva and Corinne can meet clients for appointments at the JHC offices and can sometimes arrange home visits; they can also act as advocates with other agencies.

They see an average of 350 people annually, often supporting them over several months, and it’s clear demand for our Support service has grown considerably over its first decade.

When someone rings JHC they hear a friendly human voice at the end of the line. They know their call will be treated in confidence which is one of the reasons the service has made a huge difference to many people’s wellbeing.

Advice is available about benefits (including disabilities), housing, homelessness and small debts. And JHC works closely with many other organisations including Cambridge CAB, Sawston Medical Centre, South Cambridgeshire District Council, schools, the Children’s Centre and the Children’s Locality team; with your permission we may recommend a referral.

Please note: Our services are primarily for those who live, work or study in Sawston and the surrounding villagesAll JHC services are totally free of charge and confidentiality is assured.

Specialist debt advice and generalist drop in advice from Cambridge CAB

Debt Advice – by appointment every Wednesday 9.30 – 1.30pm

If you are having difficulty meeting commitments to your creditors, whether that’s your landlord, the council or credit card companies, Cambridge CAB can help with advice on ways to relieve you of the worry of your debts.

This could be by setting up a payment plan with your creditors, negotiating affordable arrangements with your landlord and the council or a utility company or, in some instances, by looking at alternative ways for you to deal with debt.

It is never too late to make an arrangement with your creditors, but it’s no good ignoring them. Meet us in confidence and we’ll help you draw up a budget to get back on track with your finances.

General Advice drop-in – every Friday 9.30 – 12.30pm

We also offer drop-in sessions providing general advice on Fridays from 9.30am to 12.30pm at JHC’s offices when the adviser you see will make an initial assessment of your needs. They will also make an appointment for you to see our Specialist money adviser at JHC in Sawston when you need money advice; these are available every Wednesday morning.

If you have internet access, you can also visit Cambridge CAB for plenty of useful advice on a range of different topics:

South Cambridgeshire District Council

SCDC’s fortnightly drop-in advice sessions are now based at JHC – there is no need to book an appointment, just turn up on the day.

Running from 10am to 1pm every other Thursday, a team of council housing and benefits officers are on hand to give free and confidential advice on financial worries, problems with neighbours, benefit applications, rent and council tax payments plus a range of housing issues.

For future dates, look out for posters, follow the Council’s ‘South Cambridgeshire’ Facebook page or visit

Advice hub

Cambridge CAB also sponsors an electronic advice hub at Sawston Medical Centre which can help you access advice on many topics:

Support from JHC was a great weight off my shoulders, they were supportive and explained everything as we went along.
Recent client who was helped to complete benefit forms